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Patient Access
Statement of Intent
Care Quality Commission
Call 111 - When it is less urgent than 999
Useful Resources

Online Access

Online Appointment Booking

We are able to provide on-line appointment booking for our patients. Patients can book any of our ‘pre-bookable’ appointments for all doctors at the surgery. For the time being it is not possible to book nurses' appointments on-line. This is because each member of the team carries out specialist activities. As our primary care team evolves we are increasingly encouraging patients to ring us to make their appointments. This way our reception team can help signpost you to the most appropriate Clinician or service for your particular problem. If you feel that you have an urgent problem then please contact reception so that we can triage your call.

If you wish to book on-line appointments you will need to register to use this facility. Registration is an easy process. You will simply need to bring proof of ID to the surgery (the proof of ID needs to be photographic, the proof of address can be a utility bill, bank statement or council tax bill). The receptionist will register you on the system and print off a form containing a website address and a PIN number (please bear in mind that reception can be very busy between 08.30 and 09.30am). Once you have this information, you can then log onto the website at home and enter your details. When you have registered you will be able to use the on-line appointment booking facility.

Please note that it is only possible to book a maximum of two appointments at any one time. Appointments can also be cancelled via the on-line facility rather than ringing the surgery.

If you have any questions, please contact the surgery on 01823 282151.



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