Repeat Prescriptions

Ordering Repeat Prescriptions

All routine prescriptions can be ordered in the following ways;

Online (NHS App or Patient Access)
Email (somccg.prescriptions.crownmc@nhs.net)
Complete a form at reception
Post
Telephone line (open Monday 10.00am to 1.00pm and Tuesday to Friday 10.00am to 12.30pm)

Please remember to order your medications before you run out as all prescription requests take 5 working days.

If you wish to order your medication online and are not signed up to Patient Access, you are able to sign up by bringing proof of ID into the surgery (passport or driving licence and a copy of a utility bill, bank statement etc.) Our reception staff will then set this up for you and provide you with your unique PIN number. You can alternatively sign up to the NHS App via a smartphone or tablet and order your medications through there.

Please view our Online Services Page for more information

The telephone number is 01823 250150 and the phone line is open Monday 10.00am to 1.00pm & 2.00pm to 4.00pm, Tuesday to Friday 10.00am to 12.30pm. Outside of these times there is a voicemail for you to leave a message. Please make sure you leave your name, date of birth, address and clearly list the items you require. These messages are listened to daily by the team.

Prescribing of Over the Counter Medicines

Your GP, nurse of pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns, as these are all readily available to obtain over the counter from your local pharmacy or supermarket. Please download a full list of medicines (PDF, 256KB).

There is also a team of local health professionals at your local pharmacy that can offer help and clinic advice to manage minor health concerns. If your symptoms suggest its more serious, they will ensure you get the care that you need. Further information is available on the NHS website.

Collecting My Prescription

All patients have to have a nominated pharmacy to collect their medication from. You can ask our prescriptions team to change your nominated pharmacy at any time and it can be changed for a one off issue if required. If you have not nominated a pharmacy, the surgery will send your prescription into the Cloud.. You can then pop into any pharmacy, inform them of your NHS number and they can pull the prescription down from the Cloud. Home deliveries are provided by most local pharmacies, however they do charge a fee so we would advise you to contact them to arrange this.

Medication Reviews

Patients established on long-term medication do not need to see the doctor every time their medication is due. Each patient has a review date set on their medical records and your doctor will decide when they need to see you or if it is more appropriate for you to have a nurses appointment. The right-hand side of your prescription will show you when your next medication review is due. When this becomes due, the doctor will get in touch regarding what review you are due. Please do not your medication will not be stopped if your review is due.

Practice Policy on Benzodiazepines and Z-Drugs

Please read our updated Benzodiazepines Policy

Please read our updated High Dose Opiate Policy

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z