Ordering Repeat Prescriptions
All routine prescriptions can be ordered in the following ways;
- Online (NHS App/Patient Access)
- Email (firstname.lastname@example.org)
- Complete a form at reception
- Telephone line (open Monday 10.00am to 1.00pm & 2.00pm to 4.00pm, Tuesday to Friday 10.00am to 12.30pm)
Please remember to order your medications before you run out as all prescription requests take 5 working days.
If you wish to order your medication online and are not signed up to Patient Access, you are able to sign up by bringing proof of ID into the surgery (passport or driving licence and a copy of a utility bill, bank statement etc.) Our reception staff will then set this up for you and provide you with your unique PIN number. You can alternatively sign up to the NHS App via a smartphone or tablet and order your medications through there.
Please view our Online Services Page for more information
The telephone number is 01823 250150 and the phone line is open Monday 10.00am to 1.00pm & 2.00pm to 4.00pm, Tuesday to Friday 10.00am to 12.30pm. Outside of these times there is a voicemail for you to leave a message. Please make sure you leave your name, date of birth, address and clearly list the items you require. These messages are listened to daily by the team.
Electronic Repeat Dispensing (eRD)
In response to coronavirus (COVID-19), GPs and pharmacies are moving suitable patients to electronic Repeat Dispensing (eRD). You might be suitable for eRD if you get regular or repeat medicines that don't change. eRD means your GP can send your regular or repeat prescriptions electronically to a pharmacy of your choice. You can then collect your medication from your pharmacy, or ask them to deliver it to your home.
eRD allows your GP to send a series of repeat prescriptions to your pharmacy in one go, so there's no need for you to order them each time. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they'll be ready at the pharmacy each time you need them.
Your GP practice will identify if you are suitable for eRD and will contact you to discuss setting this up.
Prescribing of Over the Counter Medicines
Your GP, nurse of pharmacist will not generlly give you a prescription for over the counter medicines for a range of minor health concerns, as these are all readily avaliable to obtain over the counter from your local pharmacy or supermarket. A full list can be found here (PDF, 256KB).
There is also a team of local health professionals at your local pharmacy that can offer help and clinic advice to manage minor health concerns. If your symptoms suggest its more serious, they will ensure you get the care that you need. Further information is available here.
Collecting My Prescription
All patients have to have a nominated pharmacy to collect their medication from. You can ask our prescriptions team to change your nominated pharmacy at any time and it can be changed for a one off issue if required. If you have not nominated a pharmacy, the surgery will send your prescription into the Cloud.. You can then pop into any pharmacy, inform them of your NHS number and they can pull the prescription down from the Cloud. Home deliveries are provided by most local pharmacies, however they do charge a fee so we would advise you to contact them to arrange this.
Patients established on long-term medication do not need to see the doctor every time their medication is due. Each patient has a review date set on their medical records and your doctor will decide when they need to see you or if it is more appropriate for you to have a nurses appointment. The right-hand side of your prescription will show you when your next medication review is due. When this becomes due, the doctor will get in touch regarding what review you are due. Please do not your medication will not be stopped if your review is due.
Practice Policy on Benzodiazepines and Z-Drugs
This practice does not prescribe tablets for sleeping or anxiety such as Diazepam, other Benzodiazepines or Zopiclone for longer than two weeks. If you are currently taking one of these tablets you will have a review and be started on a reducing regime. Occasionally these medications are used for longer periods, for example in end of life care or severe mental illness. These are agreed on an individual basis and subject to regular review.