You can find out about the GP online services we offer below;
Contact your doctor online
Did you know that you can now get online health advice tailored to you 24/7?
There's now no need to wait on the phone to speak to us, just submit your query to us online and we will get back to you with the advice you need. Click here to access, or via your Patient Access app.
Getting clinically approved advice when you need it;
We know that you don't just need medical support during surgery hours and that you may need advice at any time of the day. Our new online consultation system gives you 24 hour access to a wealth of health advice, self-care tips and information. You can submit request forms directly to us for review if you need further guidance. Please be aware, this can take up to 48 hours for a response and the system is for routine queries only.
Step 1
Click on the link; www.online-consult.co.uk/org/crown-medical-centre or register for Patient Access by clicking here www.patientaccess.com
Step 2
Search for your symptoms or conditions and select the results that match
Step 3
Fill in a simple online form outlining your symptoms to view relevant articles and information tailored to your results
Step 4
If you still need help after viewing the support material, submit your form directly to us
Step 5
We'll direct you to the most appropriate form of treatment based on your symptoms
Consult with your Doctor online
Online Consult - Healthcare at your fingertips.
Click here to learn more
NHS App
The NHS App is a way for patients to connect to the surgery and other NHS services. For example, on the App you can;
- A to Z Symptom checker
- Find out what to do when you need help urgently
- Book and manage doctors appointment with you GP Surgery
- Order repeat medications
- Manage your nominated pharmacy
- Securely view your GP medical record
- Review your organ donor decision
- Choose how the NHS uses your data
Download it FREE from the Apple Store or Google Play Store
When you register in the app, there will be a series of checks to confirm your idenity. You will not have to go into your GP surgery to register if you have a passport or photo card driving license.
You can now also access NHS App services from the browser on your desktop or laptop computer.
Patient Access
GP Online Services allow you to access a range of services via your computer, mobile phone or tablet. Once you have signed up you will be able to;
- Book and cancel doctors appointment with you GP Surgery
- Order repeat medications
- Manage your nominated pharmacy
- Securely view your GP medical record
- Get health advice leaflets and watch useful videos
To obtain access to this you will need a unique ID and password to create an account. Please speak to our reception team next time you call or visit the surgery and they can provide you with this information. You will be asked to provide proof of ID (passport, driving licence and proof of address).
Please click here to view our quick easy guide once you have registered for online access (DOCX, 190KB).
Click here to sign in to Patient Access.
If you would like someone to access your appointment booking and ordering of medications online on your behalf, please click here to complete a proxy access form (DOCX, 27KB). ID will need to be shown for both the patient and the representative.
To obtain your medical record via the NHS app or Online Access, please ensure you read through the Online Access Policy (DOCX, 36KB) and complete the Online Access Form (PDF, 380KB). Please either drop the completed form into reception or email it to us on crownmc.contact@nhs.net