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Privacy Notice

How The Crown Medical Centre uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.

 

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

 

  • We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.

 

  • For more information on how we share your information with organisations who are directly involved in your care please contact the surgery directly.

 

  • Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record . For more information see:  https://digital.nhs.uk/summary-care-records or alternatively speak to your practice.

 

  • You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

THE CROWN MEDICAL CENTRE

 

How we use your medical records

Important information for patients

 

 

  • This practice handles medical records in-line with laws on data protection and confidentiality.

     

  • We share medical records with those who are involved in providing you with care and treatment.

 

  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

 

  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

     

  • You have the right to be given a copy of your medical record.

     

  • You have the right to object to your medical records being shared with those who provide you with care.

     

  •  You have the right to object to your information being used for medical research and to plan health services.

     

  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

 

  • For more information ask at reception for a leaflet or visit our website www.thecrownmedicalcentre.co.uk

 

 

How your information is used for medical research and to measure the quality of care

 

 

 

Medical research

The Crown Medical Centre shares information from medical records:

·         to support medical research when the law allows us to do so, for example to learn more about why people get ill and what treatments might work best;

 

·         we will also use your medical records to carry out research within the practice.

 

 This is important because:

 

·         the use of information from GP medical records is very useful in developing new treatments and medicines;

 

·         medical researchers use information from medical records to help answer important questions about illnesses and disease so that improvements can be made to the care and treatment patients receive.

 

·         We share information with the following medical research organisations with your explicit consent or when the law allows: NIHR Clinical Research Network South West Peninsula and other research organisations.

 

You have the right to object to your identifiable information being used or shared for medical research purposes. Please speak to the practice if you wish to object

 

 

 

 

Checking the quality of care - national clinical audits

The Crown Medical Centre contributes to national clinical audits so that healthcare can be checked and reviewed.

·         Information from medical records can help doctors and other healthcare workers measure and check the quality of care which is provided to you.

 

·         The results of the checks or audits can show where hospitals are doing well and where they need to improve.

 

·         The results of the checks or audits are used to recommend improvements to patient care.

 

·         Data are sent to NHS Digital a national body with legal responsibilities to collect data.

 

·         The data will include information about you, such as your NHS Number and date of birth and information about your health which is recorded in coded form -  for example the code for diabetes or high blood pressure.

 

·         We will only share your information for national clinical audits or checking purposes when the law allows.

 

·         For more information about national clinical audits see the Healthcare Quality Improvements Partnership website: https://www.hqip.org.uk/ or phone 020 7997 7370.

 

·         You have the right to object to your identifiable information being shared for national clinical audits. Please contact the practice if you wish to object.

 

 

 

 

 

 


 

 

We are required by law to provide you with the following information about how we share your information for medical research purposes.

 

Data Controller contact details

 

The Crown Medical Centre, Venture Way, Taunton, TA2 8QY

 

Data Protection Officer contact details

 

Somerset Primary Healthcare Limited (sphadmin@nhs.net)

Purpose of the processing

 

Medical research and to check the quality of care which is given to patients (this is called national clinical audit).

Lawful basis for processing

 

The following sections of the GDPR mean that we can use medical records for research and to check the quality of care (national clinical audits)

 

Article 6(1)(e) – ‘processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller’.

 

For medical research: there are two possible Article 9 conditions.

 

Article 9(2)(a) – ‘the data subject has given explicit consent…’

or

Article 9(2)(j) – ‘processing is necessary for… scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member States law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and interests of the data subject’.

 

To check the quality of care (clinical audit):

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services...’

 

Recipient or categories of recipients of the processed data

 

For medical research the data will be shared with research organisations.

For national clinical audits which check the quality of care the data will be shared with NHS Digital.

 

Rights to object and the national data opt-out

 

You have a right to object under the GDPR and the right to ‘opt-out’ under the national data opt-out model. The national data opt-out model provides an easy way for you to opt-out of:

 

information that identifies you being used or shared for medical research purposes and quality checking or Audit purposes.

 

Please contact the practice if you wish to opt-out.

 

To opt-out of your identifiable information being shared for medical research or to find out more about your opt-out choices please go to NHS Digital’s website:

 

Right to access and correct

·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – www.crownmedicalcentre.co.uk

 

    • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

 

Retention period

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

 

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/  or call the helpline 0303 123 1113

 

 

 

 

 

 

How your information is shared so that this practice can meet legal requirements

The law requires The Crown Medical Centre to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:

 

·         plan and manage services;

·         check that the care being provided is safe;

·         prevent infectious diseases from spreading. 

 

We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.

 

We must also share your information if a court of law orders us to do so.

 

 

 

 

 

 NHS Digital

·         NHS Digital is a national body which has legal responsibilities to collect information about health and social care services.

 

·         It collects information from across the NHS in England and provides reports on how the NHS is performing. These reports help to plan and improve services to patients.

 

·         This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.

 

·         More information about NHS Digital and how it uses information can be found at:

https://digital.nhs.uk/home

 

 

 

 

Care Quality Commission (CQC)

·         The CQC regulates health and social care services to ensure that safe care is provided.

 

·         The law says that we must report certain serious events to the CQC, for example, when patient safety has been put at risk.

 

·         For more information about the CQC see: http://www.cqc.org.uk/


 

 

 

 

 

Public Health

·         The law requires us to share data for public health reasons, for example to prevent the spread of infectious diseases or other diseases which threaten the health of the population.

 

·         We will report the relevant information to local health protection team or Public Health England.

 

·        For more information about Public Health England and disease reporting see: https://www.gov.uk/guidance/notifiable-diseases-and-causative-organisms-how-to-report

 

 


 

 

We are required by law to provide you with the following information about how we handle your information and our legal obligations to share data.

 

Data Controller contact details

 

The Crown Medical Centre, Venture Way, Taunton, TA2 8QY

 

Data Protection Officer contact details

 

Somerset Primary Healthcare Limited (sphadmin@nhs.net)

Purpose of the processing

 

Compliance with legal obligations or court order.

Lawful basis for processing

 

The following sections of the GDPR mean that we can share information when the law tells us to.

 

Article 6(1)(c) – ‘processing is necessary for compliance with a legal obligation to which the controller is subject…’

 

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services...’

Recipient or categories of recipients of the processed data

 

·         The data will be shared with NHS Digital.

·         The data will be shared with the Care Quality Commission.

·         The data will be shared with our local health protection team or Public Health England.

·         The data will be shared with the court if ordered.

 

Rights to object and the national data opt-out

 

There are very limited rights to object when the law requires information to be shared but government policy allows some rights of objection as set out below.

 

NHS Digital

·         You have the right to object to information being shared with NHS Digital for reasons other than your own direct care.

·         This is called a ‘Type 1’ objection – you can ask your practice to apply this code to your record.

·         Please note: The ‘Type 1’ objection, however, will no longer be available after 2020.

·         This means you will not be able to object to your data being shared with NHS Digital when it is legally required under the Health and Social Care Act 2012.

 

The national data op-out model provides you with an easy way of opting-out of identifiable data being used for health service planning and research purposes, including when it is shared by NHS Digital for these reasons.

To opt-out or to find out more about your opt-out choices please go to NHS Digital’s website:

 

Public health

·         Legally information must be shared under public health legislation. This means that you are unable to object.

 

Care Quality Commission

·         Legally information must be shared when the Care Quality Commission needs it for their regulatory functions. This means that you are unable to object.

 

Court order

·         Your information must be shared if it ordered by a court. This means that you are unable to object.

Right to access and correct

·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – www.crownmedicalcentre.co.uk

 

    • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

Retention period

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

 

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/  or call the helpline 0303 123 1113

 

 

 

 

 

 

 

 

National screening programmes

 

·         The NHS provides national screening programmes so that certain diseases can be detected at an early stage.

 

·         These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.

 

·         The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.

 

·         More information can be found at: https://www.gov.uk/topic/population-screening-programmes or speak to the practice.

 

 

 

We are required by law to provide you with the following information about how we handle your information in relation to our legal obligations to share data.

 

Data Controller contact details

 

The Crown Medical Centre, Venture Way, Taunton, TA2 8QY

 

Data Protection Officer contact details

 

Somerset Primary Healthcare Limited (sphadmin@nhs.net)

Purpose of the processing

 

·         The NHS provides several national health screening programmes to detect diseases or conditions early such as cervical and breast cancer, aortic aneurysm and diabetes.

 

·         The information is shared so that the correct people are invited for screening. This means those who are most at risk can be offered treatment.

 

Lawful basis for processing

 

The following sections of the GDPR allow us to contact patients for screening.

 

Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the controller...’’

 

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services...’

Recipient or categories of recipients of the processed data

 

The data will be shared with local service providers including Taunton & Somerset NHS Trust, Somerset Community Partnership, CHIS, NHS England South and other service providers.

Rights to object

 

For national screening programmes: you can opt so that you no longer receive an invitation to a screening programme.

See: https://www.gov.uk/government/publications/opting-out-of-the-nhs-population-screening-programmes

 

Or speak to your practice.

 

 

Right to access and correct

·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website  www.crownmedicalcentre.co.uk

 

    • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

Retention period

 

GP medical records will be kept in line with the law and national guidance.

Information on how long records can be kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

 

Right to complain

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113

 

Data we get from other organisations

We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your data, privacy and the Law.
How we use your medical records

  • This practice handles medical records according to the Laws on data protection and confidentiality
  • We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
  • Some of your data is automatically copied to the shared Summary Care Record
  • We may share some of your data with local out of hours providers
  • Data about you is used to manage national screening campaigns such as flu, cervical cytology and diabetes prevention.
  • Data about you, usually de-identified, is used to manage the NHS and make payments
  • We share information when the law requires us to do so, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people
  • Your data is used to check the quality of care provided by the NHS
  • We may also share medical records for medical research

If you have any further questions please ask to speak to Claire Gregory (Managing Partner)

Privacy notice for direct care and referrals

Plain English explanation

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by NHS Digital, a national organisation which has legal responsibilities to collect NHS

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.

If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.

Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.

People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.

You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests. Please see below.

We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.

1) Data Controller contact details The Crown Medical centre, Venture Way, Taunton, TA2 8QY
2) Data Protection Officer contact details Somerset Primary Healthcare Limited (sphadmin@nhs.net)
3) Purpose of the  processing Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
4) Lawful basis for  processing

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere  is supported under the following Article 6 and 9 conditions of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”

We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*

5) Recipient or categories of recipients of the processed data The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care.  [if possible list actual named sites such as local hospital)(s) name]
6) Rights to object You have the right to object to some or all the information being processed under Article 21. Please contact the Data Controller or the practice. You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance
7) Right to access and correct You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8) Retention period

The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016 or speak to the practice.

9)  Right to Complain.

You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ 

or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)

* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstances making disclosure of confidential information lawful are:

  • where the individual to whom the information relates has consented;
  • where disclosure is in the public interest; and
  • where there is a legal duty to do so, for example a court order.
Your Neighbourhood Professionals. Just a Click Away! DD Appliance Care A1 & Deane Taxis
Venture Way, Taunton, TA2 8QY
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Your Neighbourhood Professionals. Just a Click Away! DD Appliance Care A1 & Deane Taxis
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